Last Updated: 28 October 2025
Welcome to Snapkartz (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://snapkartz.in and all related services, including product purchases and customer support. By visiting or purchasing from Snapkartz, you agree to these Terms. Please read them carefully.
We reserve the right to update or modify these Terms at any time. Continued use of our website after any changes constitutes your acceptance of the revised Terms.
1. Company Information
Business Name: Snapkartz
Nature of Business: Indian e-commerce platform offering fashion, Home Decor, Beauty & Health and Electronics Etc.
Website: https://snapkartz.in
Email: Care@snapkartz.in
Phone: +91 9310 034 251
Support Hours: Monday – Sunday, 9 AM – 7 PM
Registered Country: India
2. Eligibility
Use of the Snapkartz website is permitted only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Users under the age of 18 must use the website only under the supervision of a parent or guardian.
3. Account Registration
Users can shop as guests or create an account. You agree to:
Provide accurate and up-to-date information.
Maintain confidentiality of your login credentials.
Notify us immediately in case of unauthorized account access.
Snapkartz reserves the right to suspend or terminate accounts violating our policies or engaging in fraudulent activity.
4. Electronic Communications
By using our website or contacting us electronically, you consent to receive communications from Snapkartz via email, SMS, or WhatsApp related to your orders, service updates, and marketing (if subscribed). You can opt out of promotional messages anytime.
5. Orders, Pricing & Availability
All prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
Prices and availability are subject to change without prior notice.
Orders are confirmed only after successful payment.
In case of typographical or system errors (wrong price or product info), Snapkartz reserves the right to cancel or modify the order before dispatch.
We may limit the quantity of products purchased per user, per household, or per order.
6. Payment Terms & Security
Snapkartz supports Only Cash on Delivery (COD).
7. Shipping & Delivery
Orders are shipped through verified courier partners within 1–2 business days of order confirmation.
Delivery time typically ranges between 3–4 business days, depending on location.
Tracking details are provided via email/SMS once dispatched.
Delays due to natural disasters, courier issues, or unforeseen events are not the responsibility of Snapkartz.
Delivery will be made to the address provided at checkout.
8. Return, Replacement & Refund Policy
We offer a 5-day return policy from the date of delivery.
Conditions for return:
Product must be unused, undamaged, and returned in original packaging.
A video of the product unboxing may be required for damage-related claims.
Some products (like personal care or hygiene items) may not be eligible for return.
Process:
Contact us at Care@snapkartz.in or +91 9310 034 251 within 5 days of delivery.
Provide order details and reason for return.
Once approved, our team will arrange pickup or provide return instructions.
Refunds are processed within 2 business days after product inspection.
Refer to our Return & Refund Policy page for complete details.
9. Cancellation Policy
Orders can be cancelled before dispatch by contacting customer support.
If the product is already shipped, cancellation requests will not be accepted.
Refunds for prepaid orders will be initiated after deducting transaction fees (if any).
10. Privacy & Data Protection
Your privacy is important to us. We collect, store, and use your data only to fulfill orders, improve user experience, and comply with legal obligations.
Please read our Privacy Policy for complete details on data collection, storage, and usage.
11. Reviews, Feedback & User Content
By submitting reviews or feedback on our website or social media, you grant Snapkartz a non-exclusive, royalty-free right to use, modify, or publish such content.
You agree not to post:
False or misleading information
Offensive or defamatory content
Content violating others’ rights
Snapkartz reserves the right to moderate or remove such content.
12. Prohibited Activities
You agree not to use Snapkartz for:
Illegal, harmful, or fraudulent purposes
Uploading malware, viruses, or scripts
Violating intellectual property rights
Sending spam or impersonating others
Any misuse may lead to permanent suspension and legal action.
13. Intellectual Property Rights
All website content — including images, logos, graphics, product descriptions, and software — is the property of Snapkartz or its licensors.
Unauthorized copying, distribution, or commercial use of this material is prohibited.
14. Counterfeit & Brand Policy
Snapkartz strictly prohibits the sale of counterfeit or replica products.
All products listed are sourced from verified suppliers.
If you suspect a fake product, report it immediately at Care@snapkartz.in.
15. Limitation of Liability
Snapkartz, its affiliates, or employees shall not be liable for:
Indirect or consequential damages
Loss due to misuse, negligence, or user error
Issues caused by courier delays or third-party services
All products are sold “as is” without warranties beyond those offered by the manufacturer (if any).
16. Indemnification
You agree to indemnify Snapkartz, its directors, partners, and employees against all claims, damages, or costs arising from your breach of these Terms or violation of any law.
17. Termination
Snapkartz reserves the right to suspend or terminate access for users who violate these Terms.
You may discontinue your account anytime by contacting us at Care@snapkartz.in.
18. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts of Haryana, India.
19. Compliance with E-commerce Rules
Snapkartz complies with the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India.
We ensure transparency in pricing, product authenticity, and grievance redressal mechanisms.
20. Contact Us
For questions, feedback, or grievance redressal, please contact:
Customer Support
📧 Email: Care@snapkartz.in
📞 Phone: +91 9310 034 251
🕘 Support Hours: Monday – Sunday, 9 AM – 7 PM
Grievance :
Mr. Ashish Kumar
Email: care@snapkartz.in
Phone: +91 9310 034 251
